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Privacy & Cookie Policy

Last updated: 23/09/2025

1. Introduction

Cog Eleven (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of all individuals who use our services. This Privacy & Cookie Policy explains how we collect, use, store, and protect personal data when you:

  • Access our website,

  • Make enquiries,

  • Receive medical or medicolegal consultations, or

  • Engage us for expert witness and related services.

We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant healthcare confidentiality obligations.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Personal identifiers: name, date of birth, contact details.

  • Medical information: health records, clinical notes, diagnostic results, and other health-related data provided during consultations.

  • Legal information: case-related documents for medicolegal services.

  • Administrative data: billing details, correspondence, and records of services provided.

  • Website data: IP address, browser type, and cookies (see Section 7).

3. How We Use Your Information

We use your personal data to:

  • Provide medical and medicolegal consultations,

  • Prepare expert reports,

  • Communicate with you or your representatives,

  • Comply with legal and regulatory requirements,

  • Improve our services and website functionality.

We will only process your personal data where we have a lawful basis, such as:

  • Your consent,

  • The necessity for providing healthcare services,

  • Compliance with legal obligations,

  • Legitimate interests (e.g., practice management).

4. Sharing Your Information

We do not sell or share personal data with third parties for marketing. We may share data only with:

  • Other healthcare professionals (where relevant to your care),

  • Instructing solicitors or legal representatives (for medicolegal work),

  • Regulators or authorities (where legally required),

  • IT and administrative service providers (bound by confidentiality agreements).

5. Data Storage & Retention

  • Records are stored securely in accordance with medical and legal standards.

  • Medical records are retained for a minimum of 8 years (or longer where required, e.g., for children’s records).

  • Legal case records are retained in line with statutory requirements.

  • Data is securely deleted or anonymised when no longer required.

6. Your Rights

Under data protection law, you have the right to:

  • Access your personal data,

  • Request corrections or updates,

  • Request deletion (where applicable),

  • Restrict or object to processing,

  • Request transfer of your data to another provider,

  • Withdraw consent at any time.

Requests can be made by contacting us (see Section 9).

7. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

  • Essential cookies – required for website functionality.

  • Analytics cookies – help us understand how visitors use our site (e.g., Google Analytics).

  • Preference cookies – remember your settings (e.g., language).

You can manage or disable cookies via your browser settings. Please note, disabling cookies may affect website functionality.

8. Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Encrypted communications,

  • Secure storage systems,

  • Access restricted to authorised personnel only.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Cookie Policy, please contact:

Cog Eleven
55 Wimpole St, London W1G 8YL
0208 725 2735

10. Changes to this Policy

We may update this Privacy & Cookie Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.