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Terms & Conditions

Last updated: 23/09/2025

1. Introduction

These Terms & Conditions (“Terms”) govern the use of services provided by Cog Eleven (“we”, “our”, “us”). By engaging our medical or medicolegal services, you agree to be bound by these Terms. Please read them carefully.

2. Scope of Services

We provide:

  • Private medical consultations (clinical assessments, reports, treatment advice), and

  • Medicolegal services (independent expert reports, case reviews, and court attendance).

We do not provide emergency medical care. In urgent or life-threatening situations, you must contact emergency services (999 in the UK) or attend your nearest hospital.

3. Appointments & Cancellations

  • Appointments must be booked in advance.

  • Cancellations made with less than 48 hours’ notice may be charged in full.

  • We reserve the right to cancel or reschedule appointments due to unforeseen circumstances (e.g., illness, court commitments).

4. Fees & Payment

  • Fees are confirmed prior to appointment or engagement.

  • For medicolegal services, fees may be agreed under a written retainer or service agreement.

  • Interest may be charged on late payments in accordance with statutory rights.

5. Confidentiality & Data Protection

  • All medical and legal information is treated with strict confidentiality.

  • We comply with data protection laws, including the UK GDPR and Data Protection Act 2018.

  • Please see our Privacy & Cookie Policy for details on how your data is handled.

6. Medicolegal Independence

Where we provide expert witness services, we have a duty to the Court and must remain independent and impartial, regardless of which party instructs us.

7. Limitation of Liability

  • Our services are provided with reasonable skill and care in accordance with professional standards.

  • We are not liable for:

    • Losses caused by misuse of our reports or advice,

    • Consequences of withholding or providing inaccurate information,

    • Any indirect, incidental, or consequential loss.

  • Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.

8. Website Use

If you use our website:

  • Content is for general information only and should not be relied upon as a substitute for professional medical advice.

  • We are not responsible for the content of external websites linked from our site.

9. Complaints

We aim to provide the highest quality service. If you are dissatisfied, please contact us in writing atpgarrard@sgul.ac.uk. We will follow our internal complaints procedure. If unresolved, you may escalate to the appropriate regulatory body (e.g., GMC, ICO, or relevant legal authority).

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For questions about these Terms, please contact:

Cog Eleven
55 Wimpole St, London W1G 8YL
0208 725 2735